3CX Feature List
3CX SMB FREE |
3CX PRO |
3CX ENT |
|
| Main PBX Features | |||
| Extensions | ≤ 10 | Unlimited | Unlimited |
| Apps: Windows and Web Client, iOS, Android | ✔ | ✔ | ✔ |
| Phone Directory | ✔ | ✔ | ✔ |
| Call Parking / Pickup | ✔ | ✔ | ✔ |
| Call Logging | ✔ | ✔ | ✔ |
| Ring Groups | ✔ | ✔ | ✔ |
| Choose SIP Trunk | ≤ 6 | ✔ | ✔ |
| Auto Attendant | ✔ | ✔ | ✔ |
| Inbuilt SBC for Offsite Phones | ✔ | ✔ | ✔ |
| BLF Busy Lamp Field | ✔ | ✔ | ✔ |
| Multi-level IVR | ✔ | ✔ | ✔ |
| Voicemail Transcription | ✔ | ✔ | |
| Intercom / Paging / PA Announcements | ✔ | ✔ | |
| Integrated Fax Server | ✔ | ✔ | |
| VMware / Hyper-V / KVM | ✔ | ✔ | |
| Custom FQDN | ✔ | ✔ | |
| Custom SMTP Server | ✔ | ✔ | |
| MS 365 Integration | ✔ | ✔ | |
| Google Workspace | ✔ | ✔ | |
| Hotel PBX (Self-managed only) | ✔ | ✔ | |
| Video Conferencing | |||
| 3CX Link | ✔ | ✔ | ✔ |
| Polls | ✔ | ✔ | ✔ |
| PDF Sharing | ✔ | ✔ | ✔ |
| Screen Sharing | ✔ | ✔ | ✔ |
| Remote Assistance | ✔ | ✔ | ✔ |
| Whiteboard | ✔ | ✔ | ✔ |
| YouTube Integration | ✔ | ✔ | ✔ |
| Maximum no. of participants | 25 | 100 | 250 |
| Live Chat & Messaging | |||
| Live Chat | ≤ 10 | ✔ | ✔ |
| ‘3CX Talk’ Link | ✔ | ✔ | ✔ |
| WhatsApp Integration | ✔ | ✔ | ✔ |
| Facebook Integration | ✔ | ✔ | ✔ |
| SMS & MMS | ✔ | ✔ | ✔ |
| Chat Reports | ✔ | ✔ | ✔ |
| Call Center Features | |||
| Call Queues | ✔ | ✔ | ✔ |
| Call Recording | ✔ | ✔ | ✔ |
| SLA Alerting | ✔ | ✔ | ✔ |
| Switchboard | ✔ | ✔ | ✔ |
| Wallboard | ✔ | ✔ | ✔ |
| Callback | ✔ | ✔ | ✔ |
| Barge in / Listen in / Whisper | ✔ | ✔ | ✔ |
| Call Reports | ✔ | ✔ | ✔ |
| CRM Integration | ✔ | ✔ | |
| Enterprise Features | |||
| Call Flow Designer | ✔ | ✔ | |
| Hot Desking | ✔ | ✔ | |
| Scheduled Restore | ✔ | ✔ | |
| Connect Remote Offices (Bridges) | ✔ | ✔ | |
| Inbuilt Failover | ✔ | ||
| Start / Stop Call Recording Rights | ✔ | ||
| Custom IP Phone Logo | ✔ | ||
| Standby License | ✔ | ||
| MS Teams Direct Routing Integration (16SC+) | ✔ | ||
| Skill-based Routing | ✔ | ||
| AI Features | |||
| Voicemail Transcription (8SC and up 3CX AI will transcribe free) |
✔(VM) | ✔ | |
| Google Gemini Support PRO – Voicemail Only | ✔(VM) | ✔ | |
| Open AI PRO – Voicemail Only | ✔ | ✔ | |
| Call Transcription | ✔ | ||
| Call Analytics | ✔ | ||
| 3CX AI | ✔ | ||
| ✔ |