3CX Feature List
3CX BASIC |
3CX PRO |
3CX ENT/AI |
3CX ENT + |
|
| Phone System Features | ||||
| Commercial Licenses Starting From | 8SC+ | 8SC+ | 8SC+ | 8SC, 16SC & 24SC only |
| User Features | ||||
| Apps: Windows and Web Client, iOS, Android | ✔ | ✔ | ✔ | ✔ |
| BLF Busy Lamp Field | ✔ | ✔ | ✔ | ✔ |
| Headset Integration | ✔ | ✔ | ✔ | ✔ |
| Phone Directory | ✔ | ✔ | ✔ | ✔ |
| SIP Phones | ✔ | ✔ | ✔ | ✔ |
| Call Handling Features | ||||
| Auto Attendant | ✔ | ✔ | ✔ | ✔ |
| Boss-Secretary (non-AI version) | ✔ | ✔ | ✔ | |
| Call Logging | ✔ | ✔ | ✔ | ✔ |
| Call Parking / Pickup | ✔ | ✔ | ✔ | ✔ |
| Call Processing Scripts | ✔ | ✔ | ✔ | |
| Inbuilt SBC for Offsite Phones | ✔ | ✔ | ✔ | ✔ |
| Integrated Fax Server | ✔ | ✔ | ✔ | ✔ |
| Intercom / Paging / PA Announcements | ✔ | ✔ | ✔ | ✔ |
| Multi-level IVR | ✔ | ✔ | ✔ | ✔ |
| Ring Groups | ✔ | ✔ | ✔ | ✔ |
| SIP Trunk Choice | ✔ | ✔ | ✔ | ✔ |
| System Configuration Features | ||||
| Custom FQDN | ✔ | ✔ | ✔ | |
| Custom IP Phone Logo | ✔ | ✔ | ||
| Custom SMTP Server | ✔ | ✔ | ✔ | ✔ |
| Google Workspace / Full Integration | ✔ | ✔ | ✔ | |
| Google Workspace / User Sync Only | ✔ | ✔ | ✔ | ✔ |
| MS 365 Integration / Full Integration | ✔ | ✔ | ✔ | |
| MS 365 Integration / User Sync Only | ✔ | ✔ | ✔ | ✔ |
| VMware / Hyper-V / KVM | ✔ | ✔ | ✔ | ✔ |
| Xapi/Call API | ✔ | ✔ | ||
| AI Transcription Features | ||||
| Call Summary | ✔ | ✔ | ||
| Call Sentiment | ✔ | ✔ | ||
| Call Transcriptions via 3CX Cloud | ✔ | |||
| Call Recordings via Google or OpenAI | ✔ | ✔ | ||
| Call Recordings via OnBoard Server (8SC) | ✔ | |||
| Call Recordings via OnBoard Server (16SC+) | ✔ | ✔ | ||
| Speaker Diarization (for 3CX Transcription only) | ✔ | ✔ | ||
| VoiceMail Transcription Free via 3CX Cloud | ✔ | ✔ | ||
| VoiceMail Transcription via Google or OpenAI | ✔ | ✔ | ✔ | |
| VoiceMail Transcription via OnBoard Server | ✔ | ✔ | ✔ | |
| AI Agents | ||||
| AI Boss-Secretary *New | ✔ | ✔ | ||
| AI Personal Assistant *New | ✔ | ✔ | ||
| AI Receptionist | ✔ | ✔ | ||
| Call Center Features | ||||
| Barge in / Listen in / Whisper | ✔ | ✔ | ✔ | |
| Callback | ✔ | ✔ | ✔ | |
| Call Flow Designer | ✔ | ✔ | ✔ | |
| Call Queues | ✔ | ✔ | ✔ | |
| Call Recording | ✔ | ✔ | ✔ | |
| Call Reports Basic | ✔ | ✔ | ✔ | ✔ |
| Call Reports Queue | ✔ | ✔ | ✔ | |
| Connect Remote Offices (Bridges) | ✔ | ✔ | ✔ | |
| CRM Integration | ✔ | ✔ | ✔ | |
| Hot Desking | ✔ | ✔ | ✔ | |
| Scheduled Restore | ✔ | ✔ | ||
| Skill-based Routing | ✔ | ✔ | ||
| SLA Alerting | ✔ | ✔ | ✔ | |
| Start / Stop Call Recording Rights | ✔ | ✔ | ||
| Switchboard | ✔ | ✔ | ✔ | |
| Wallboard | ✔ | ✔ | ✔ | |
| Video Conferencing | ||||
| 3CX Link | ✔ | ✔ | ✔ | |
| Onboard Video Conferencing MCU (16SC+) | ✔ | ✔ | ||
| Polls | ✔ | ✔ | ✔ | |
| PDF Sharing | ✔ | ✔ | ✔ | |
| Remote Assistance | ✔ | ✔ | ✔ | |
| Screen Sharing | ✔ | ✔ | ✔ | |
| Whiteboard | ✔ | ✔ | ✔ | |
| Maximum no. of participants | 100 | 250 | 250 | |
| Live Chat & Messaging | ||||
| ‘3CX Talk’ Link |
✔ | ✔ | ✔ | ✔ |
| Chat Reports |
✔ | ✔ | ✔ | ✔ |
| Live Chat & WordPress |
✔ | ✔ | ✔ | ✔ |
| Facebook Integration |
✔ | ✔ | ✔ | |
| SMS & MMS |
✔ | ✔ | ✔ | ✔ |
| WhatsApp Integration |
✔ | ✔ | ✔ | |
| Enterprise features reserved for 16SC+ | ||||
| 3CX Onboard Transcription Server |
✔ | ✔ | ||
| Data Connectors (PostgreSQL/Google BigQuery/Grafana) |
✔ | ✔ | ✔ | |
| Grafana Reporting / PowerBI |
✔ | ✔ | ✔ | |
| Inbuilt Failover |
✔ | ✔ | ||
| Logging to a Remote Syslog *New |
✔ | ✔ | ||
| Multi Company / Multi-Tenant |
✔ | ✔ | ✔ | ✔ |
| MS Teams Direct Routing Integration |
✔ | ✔ | ||
| Onboard Video Conferencing MCU |
✔ | ✔ | ||
| Standby License | ✔ | ✔ | ||
| Hotels | ||||
| Hotel PBX (Self-managed only) |
✔ | ✔ | ✔ | ✔ |
| Hotel Module |
✔ | ✔ | ✔ | ✔ |
| PMS Integrations (16SC+) |
✔ | ✔ | ✔ | ✔ |