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Keep Customer Numbers Safe & Private with Advance Call Masking Solutions
Our Call Masking service ensures customers’ personal phone numbers remain private and secure during every call. Instead of displaying real mobile numbers, a virtual phone number is used, allowing both customers and agents to connect freely without exposing their personal details.
What is Phone Number Masking?
Phone Number Masking, also known as Call Masking, is a telephony technology that helped hides the personal phone numbers of both customers and agents during call conversations. With Phone Number Masking, businesses can protect customer privacy by replacing real phone numbers with virtual numbers or DID (Direct Inward Dialling) numbers. This not only keeps conversations secure but also improves customer trust and satisfaction.
Protect Customer Phone Number Privacy and Keep Customers Happy
How Does Call Masking Work?
Step 1 : The customer starts a call from an app, website, or phone. The request first reaches the telephony server.
Step 2 : The server checks the call masking system and replaces the customer’s real caller ID with a virtual/DID number. This keeps the personal phone number hidden.
Step 3 : The server then routes the call to the agent through the masked number. Both customer and agent see only the virtual mobile phone number, not show the real phone number.
Step 4 : The server logs all call data (time, duration, status) without exposing personal numbers.
Advanced Phone Number Masking Features You Need
Multi-Channel Masking
Mask numbers not only for voice phone calls but also for SMS, WhatsApp, or other omnichannel platforms.
Spam & Fraud Protection
Advanced call masking ensures better communication and safeguards against spam and unwanted calls.
Geo-Based Number
Provide customers with local virtual phone numbers across multiple regions. The Telephony Co supports numbers in 40+ countries.
Call Recording & Monitoring
Record masked calls for quality assurance, compliance, or training purposes without revealing personal phone numbers.
Smart Call Routing
Route a masked call to the right person using a multi-level IVR system for better business service.
Single Click to Call
Make calls to customers without dialling numbers manually, ensuring fast, reliable, and seamless communication.
The Benefits of Phone Number Masking for Secure Calls
Secure Conversations
All calls are routed through a secure cloud based virtual phone number, reducing the risk of number misuse, and data leaks.
Integration with Apps & CRMs
Easy to plug into your apps, websites, and CRM to automatically capture customer call logs for quick access and improved service.
No Expensive Infrastructure
Manage multiple customer interactions at the same time without the need for expensive telecom setups or multiple phone lines.
Boosts Call Efficiency
With local phone number and automated routing, calls are faster, more reliable, and less prone to errors compared to old traditional phone methods.
Professional Brand Image
Show your brand name instead of personal phone numbers during calls to build trust and look professional.
Advanced Call Management
With call masking features, track all calls between agents and customers, record and log conversations, and keep every interaction secure and professional.
What Makes The Telephony Co the Right Choice for Number Masking
24/7 Support
Our support team is available 24/7, 365 days a year to help you, ensuring your business runs smoothly without interruptions.
Quick Setup
With The Telephony Co’s phone number masking solution, you can get started quickly with easy activation and minimal setup.
Multi-Channel Compatibility
Our Call Masking solution works across voice calls, VoIP phone systems,3CX phone system, cloud telephony, mobile App other networks.
Cost-Saving Pricing Plans
We offer flexible and cost-saving plans designed to meet the needs of startups, SMBs, and enterprises alike.
Advanced Reporting Tools
One dashboard shows everything — agent performance, call duration, call logs, detailed analytics, and tracking. Get clear insights to make smarter business decisions.
Future-Ready Technology
We continuously upgrade our telephony solutions with AI, analytics, and automation to keep your business ahead of competitors.
Business Sectors Using Our Phone Number Masking Service
Taxi Services
With call masking service, drivers can contact riders directly through the app without sharing their personal phone numbers.
Food & Grocery Delivery
With phone number masking service, both customers and delivery partners can connect without sharing personal numbers, ensuring secure deliveries.
Healthcare & Telemedicine
Doctors and patients can consult each other without revealing private phone numbers by using mask phone number methods.
Customer Support & BPOs
Customer support teams and BPOs handle thousands of calls daily. Call Number Masking lets agents connect with customers securely and professionally.
Banking & Financial Services
Banks and insurance providers use masked caller ID services to contact clients securely, protecting sensitive financial and personal information.
E-commerce
Buyers and sellers communicate safely through virtual phone numbers, reducing fraud risks and ensuring secure transactions.
Secure customer calls with phone number masking. Protect privacy, boost trust, and enhance communication.
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