Job Description

We are looking for a dedicated and enthusiastic Customer Support Executive to join our support team at The Telephony Co. In this role, you’ll be the first point of contact for our customers, ensuring quick resolution of their queries and maintaining high levels of satisfaction. You’ll play a vital part in delivering a seamless communication experience to our clients.

• Respond promptly to customer queries via phone, email, or chat.
• Identify customer needs and provide appropriate solutions.
• Guide customers through our VoIP and telephony services.
• Record and resolve complaints with a customer-first approach.
• Coordinate with technical teams to ensure timely resolutions.
• Maintain accurate records of customer interactions and updates.

• Fresher or up to 1 year of experience in customer support.
• Excellent communication skills in English and Hindi.
• Ability to remain calm and empathetic under pressure.
• Basic understanding of cloud-based services is a plus.
• Willingness to work flexible shifts, including rotational hours.