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Echo Contact Center Software
Introducing our new Echo contact center software! It helps your customers solve problems faster. With this software, your customers can easily reach you through different channels like phone, email, and chat. It’s simple to use and doesn’t cost much. This will help you build better relationships with your customers.


What is Echo Contact Center Software
The Telephony Co., a product by Team IHA, offers easy-to-use customer support software that supports multiple channels, improving your customers’ journey with efficient problem-solving technology. It optimizes customer calls using cloud telephony, turning each call into a business opportunity. The solution delivers consistent, personalized experiences, helping businesses of all sizes break communication barriers. With a user-friendly and value-driven product suite, The Telephony Co. makes innovation accessible to everyone.
- User-Friendly
- Revolutionize Communication
- Seamless Experience
Looking for user-friendly contact center software? Get started with The Telephony Co. for smooth setup and great results!
Unleashing our Unrivaled Strength
5000+ Concurrent Calls
Advanced UI/UX
3rd Party CRM Integration
Product Customization
Roburst & Secure
2500+ Seats
Echo’s Advanced Social Media Channels

Echo Contact Center Software Highlights

Single-Tenant & Multi-Tenant

Multi-Level IVR

Advanced Dialers

Mini CRM

Inbuilt Webphone

Ticketing System

Automated Call Distribution

Real Time Analytics & Reports

Third Party Software Integration

Remote Agent

100% Voice Logging

Skill Based Mapping

Live Call Monitoring

Answering Machine Detection (AMD)

SSO

Elevate your Customer Interactions to the Next Level
Immerse yourself in a seamless customer experience with our feature-packed contact center software. The Telephony Co CC omnichannel capabilities, powered by advanced technology, efficiently resolve diverse customer issues while tracking their engagements. Elevate your understanding of customer interactions and performance metrics using the premier contact center management software. This intelligent, secure, and adaptable solution is deployable on the cloud or on-premise, offering flexibility to match your business requirements.
Echo Contact Center Software: CRM and SMS Integration








Benefits of Echo Contact Center Software
Multi-channel
Customer Interaction
Customer Support
Business & Customer Focus
Quick Resolutions
Scalable Architecture
Industries We Cater to
Facilitate patient interactions for hospitals and healthcare providers with advanced communication tools.
Telecom and IT
Connect MSPs, ISPs, ITPs, and System Integrators for seamless communication and support.
Government
Awards: Where Excellence Meets Applause








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