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The Telephony
Contact Center Software
Introducing our new customer support software! It helps your customers solve problems faster. With this software, your customers can easily reach you through different channels like phone, email, and chat. It’s simple to use and doesn’t cost much. This will help you build better relationships with your customers.
Contact Center Software
Present a customer support software that supports multiple channels, improving your customers’ journey through efficient problem-solving technology. Foster stronger connections by providing an accessible and cost-effective contact center solution that is easy to use.
- Workflow Simplification
- Streamlining Support
- Automation
Harness the Unrivaled Capabilities of The Telephony Co Contact Center
2000+ Concurrent Calls
50,00+ Extensions
3rd Party Integration
Product Customization
Roburst & Secure
Elevate your Customer Interactions to the Next Level
Immerse yourself in a seamless customer experience with our feature-packed contact center software. The Telephony Co CC omnichannel capabilities, powered by advanced technology, efficiently resolve diverse customer issues while tracking their engagements. Elevate your understanding of customer interactions and performance metrics using the premier contact center management software. This intelligent, secure, and adaptable solution is deployable on the cloud or on-premise, offering flexibility to match your business requirements.
Key Attributes of Contact Center Software
Predictive Dialer
Tailored for businesses managing high call volumes, our predictive dialer employs advanced algorithms to enhance productivity.
Skill-Based Routing
Boost customer engagement by implementing skill-based call routing, directing calls to agents with the expertise matching customer needs.
Automatic Call Distribution
This feature efficiently manages and sorts a substantial influx of incoming calls, promoting a balanced distribution of customer calls among contact center agents.
WebRTC Phone
Featuring a built-in web phone powered by WebRTC technology, users can securely connect using widely-used desktop/laptop browsers instead of relying on a dedicated office phone device.
Auto Dialer
Auto-dialers play a pivotal role in elevating phone support, facilitating smooth call redirection to the next available agent. Through automation, the calling process for the customer support team is optimized, resulting in heightened productivity.
Single Tenant & Multi Tenant
Explore powerful single-tenant and multi-tenant features for your contact center, allowing customization based on security, budget, and growth needs.
Multilevel IVR
Drive superior efficiency and personalized interactions through smart multi-level interactive voice response features and thoughtfully designed call flows.
Real-Time Analytics & Reports
Revolutionize your customer experience by monitoring and analyzing all interactions using advanced reporting, live call monitoring, and a campaign dashboard.
Integrate Contact Center With Your Choice Of CRM
3CX Zoho Integration
Seamless integration enhancing communication. Streamline CRM workflows, optimize client interactions, and elevate productivity with unified solutions.
3CX HubSpot Integration
Perfect synergy for communication. Enhance CRM efficiency, elevate customer engagements, and unify your business processes effortlessly.
3CX SalesForce Integration
Integrated excellence for communications. Supercharge CRM capabilities, enrich customer relations, and drive productivity with seamless synergy.
3CX LeadSquarred Integration
Boosting lead management. Enhance communication, nurture prospects, and convert efficiently with synchronized telephony and CRM.
3CX Odoo Integration
Seamless integration for empowered communication. Enhance client engagement, streamline processes, and bolster sales performance effortlessly.
3CX Freshworks Integration
Streamlined communication meets CRM. Elevate customer experiences, optimize workflows, and achieve unmatched synergy with integrated solutions.
3CX Sugar Integration
Communication refined. Maximize CRM potential, foster client relationships, and ensure seamless collaboration with integrated telephony brilliance.
3CX ZenDesk Integration
Elevating customer support seamlessly. Integrate telephony with ticketing, enhance agent efficiency, and deliver unparalleled service experiences.
3CX Bitrix24 Integration
Revitalize sales operations: Streamline communication, refine deal management, and foster lead growth with harmonized efficiency.
Unlock the ease of setup, maintenance, and use in contact center software
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