Advanced Calling Setup Using 3CX and Dinstar
Dolphin Travels in Mumbai replaced their BSNL lines with a stable 3CX cloud system using a Dinstar gateway. Now, they use both landline phones and mobile apps without call issues. The setup was done remotely by TTC’s expert team, saving costs. Happy with the service, they expanded it to more branches.
Understanding Dolphin Travels Requirement
Dolphin Travels belongs to “Travel” industry & located in Mumbai, they were using typical BSNL Landline phone. The reason for switch the lines is bad connectivity of calls, so want The Telephony Co to provide a solution that can be used over those BSNL Landline/Cordless Phones & Mobile app as well in case of power cut.
Our Tailored Solution for Dolphin Travels
The Telephony Co suggested them to use the IP-PBX (3CX) over cloud or on premises, so we have deployed the 3CX over cloud & send a 3CX compatible Dinstar gateway & SIP trunk & DID of their local number series of Mumbai i.e 022, with the help of this gateway, 3CX extension can be configured over BSNL Landline phone. After 3CX server installation SIP trunk has been configured over 3CX & thereafter with gateway those extensions were configured on BSNL Landline phone.
They found this solution stable & satisfied, so they have upgraded the lines to their other branches as well like Thane, Hyderabad, Aurangabad & many more. Now they are at 50 seats. All solution has been done by technical team over remote access, so no visit cost was there.
Results
Seamless BSNL Phone Integration
The Telephony Co enabled 3CX IP-PBX over cloud using a Dinstar gateway, allowing Dolphin Travels to continue using their existing BSNL landline and cordless phones efficiently.
Improved Call Stability and Quality
The new setup resolved frequent call drops and bad connectivity issues they faced earlier with BSNL, ensuring clear, reliable communication across all departments and customer service points.
Mobile App Access During Power Cuts
With 3CX mobile app support, staff remained connected even during power outages, ensuring uninterrupted service and communication without relying solely on physical office infrastructure.
Cost-Effective Remote Setup
All configuration, from SIP trunk to gateway integration, was handled remotely by TTC’s technical team—saving on travel costs and minimizing downtime during the setup process.
Multi-Branch Expansion with Same Setup
After experiencing success in Mumbai, Dolphin Travels scaled the same solution to branches in Thane, Hyderabad, Aurangabad, and more—now operating seamlessly with 50 active telephony seats.
24x7 Support and Minimal Downtime
They received continuous technical support with a 5-minute average response time and barely any downtime, ensuring their telephony system stayed dependable and ready for business at all times.
Best Solution Provider in Market
We found TTC a an excellent & best solution provider in the market, they have provided us solution that we were looking for in a better cost & moreover professional tech team with 24 x 7 support & 5 min TAT & bare downtime.
Dolphin Travels Support
