Echo Contact Center over cloud for Autodialing for gaming Industry
Let’s Play & ACS use our cloud-based Echo Contact Center to connect with clients faster and better. With predictive dialing, real-time monitoring, and detailed reports, their team now works more efficiently and reaches more leads. This powerful contact center setup helps them manage campaigns and grow smoothly.
Understanding Let’s Play/ACS Requirement
Let’s Play/ACS is a company that is belongs to “Gaming” Industry which targets Indians client, so they were looking for “Contact Center Solution” where they can reach-out the client by predictive dialling mode, where they can upload the data of clients in the dialer & start the multiple campaign for different teams & products & services of required mode of dialling such as predictive, progressive, manual, promotional.
Our Tailored Solution for Let’s Play/ACS
We consult them to use our CCaaS (Contact center as a services) this Echo Contact Center. With the help of Echo Contact Center software, we integrated the Truly Unlimited SIP Trunk of 080 Series for transactional calls.
They are started using it and seamlessly using this solution, now they have increased the efficiency of their agents by predictive dialling, and they ratio of calls & leads has been increased by 3x as compared to their old manual dial solution.
Adding on, with Echo Contact Center features can they track the efficiency of agents, call data, live monitoring, agents breaks, department/campaign wise reports & many more. Currently they are 40 seats.
Results
More Leads, More Results
With predictive dialling, Let’s Play & ACS now connect with more clients in less time, resulting in 3x more leads than their previous manual calling setup.
Better Productivity
Their agents no longer waste time dialing numbers manually. This has helped them focus on real conversations and improve their daily call output.
Smooth Campaigns
Running multiple campaigns for different teams and products is now super easy. They can switch between predictive, manual, progressive, or promotional modes as needed.
Live Monitoring
Managers can now view real-time data, monitor calls, track agent breaks, and generate detailed reports based on departments and campaigns.
Unlimited Calling Setup
With the 080 series SIP trunk, they enjoy truly unlimited transactional calls with stable quality, making outreach faster and more cost-effective.
Scalable Setup
Their 40-agent team now works smoothly on a powerful cloud platform that supports future growth without any hassle.
Reliable Support, Impressive Speed
Working with The Telephony Co. has been a wonderful experience. The team is extremely professional and the TAT they offer at any given time in their services lifecycle has to be the industry best.
Let’s Play/ACS Support
