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AgentFlow – Advanced Tools for Better Call Handling
Take control of your Caller ID reputation, live call insights, and agent performance with one powerful add-on.
What is AgentFlow?
AgentFlow is a powerful 3CX add-on application that gives businesses greater control and visibility over their communications. With advanced Caller ID management and reporting, it helps organizations monitor whether their numbers are safe or flagged as spam, protecting brand reputation and ensuring smoother customer interactions.
It also provides real-time insights with Live Agent Wallboards and Queue Wallboards, enabling supervisors to track performance and queue activity at a glance. Comprehensive reports – including Wallboard Reports, Call Detail Records (CDR), and Queue CDR – empower managers to analyze performance, optimize workflows, and enhance customer experience.
Seamlessly integrated with 3CX, AgentFlow delivers caller ID reputation awareness, operational transparency, and actionable analytics for smarter decision-making.
Start Smarter Call Management with AgentFlow Today
Boost trust, optimize workflows, and deliver better customer experiences with a single add-on.
How Does AgentFlow CallerID Work?
AgentFlow acts as a smart layer on top of your 3CX system, capturing every call in real time and presenting it in a clear, organized, and actionable way. Whether the call is inbound, outbound, or internal, AgentFlow ensures nothing is missed and supervisors always have complete visibility.
1. 3CX Connection
AgentFlow stays directly connected to your 3CX system.
2. Call Trigger (Inbound or Outbound)
- When an outbound call is made or an inbound call arrives, 3CX processes it as usual.
- AgentFlow instantly picks up the call activity from 3CX.
3. Real-Time Data Capture
- Caller ID (number used)
- Call type (Inbound / Outbound / Internal)
- Agent handling the call
- Call start/end time, ring time, talk time, status (answered/missed)
4. Smart Filtering & Reporting
- Calls are automatically categorized into Outbound, Inbound, Internal, or Missed.
- CDRs (Call Detail Records) are created for every call.
- Reports and dashboards give supervisors a clear, real-time view of all activity.
5. Better Visualization on AgentFlow
- Instead of searching raw logs in 3CX, AgentFlow presents the data in wallboards, analytics, and reports.
- Supervisors can drill down, filter, and export data instantly.
All-in-One Call Management Features
Active Caller IDs
View all currently active Caller IDs with details like assigned users, departments, usage stats, and location info.
Flagged Caller IDs
Instantly see which numbers are marked as spam. Review details and take corrective action before it impacts your customers.
History
Check the full activity trail for each Caller ID — who used it, how many calls were made, and whether it was safe, flagged, or deleted.
Import Caller IDs
Easily add Caller IDs in bulk using a CSV template or upload them individually.
Live Report
Track ongoing calls in real time with details such as Caller ID, user, talk time, and call status.
Flagged Report
Get a dedicated report showing all Caller IDs marked as spam, with options to delete them directly.
Call Log Details (CDR)
Access detailed call records, including Caller ID used, agent details, call duration, and status.
Caller ID Info
View a complete log of each Caller ID’s lifecycle — when it was created, used, flagged, reassigned, or deleted.
Live Agent Wallboard
Monitor agent performance in real time — availability, answered calls, missed calls, and active conversations.
Live Internal Wallboard
Track internal inbound and outbound calls separately, giving you visibility into internal communication efficiency.
External Call Analytics
Analyze historical inbound and outbound agent calls by day, week, month, or custom date range to identify performance patterns.
Internal Call Analytics
Get insights into agent-to-agent calls with breakdowns of answered, missed, talk time, and averages over selected time periods.
Agent Status Report
Review how much time agents spend in each status (Available, Busy, Away, Do Not Disturb). Use it to improve workforce scheduling and productivity.
Agent Queue Login Report
See when agents logged into or out of queues, with time duration and activity records — ensuring proper coverage.
External CDR Details
Access a complete call history for external calls with timestamps, call type (inbound/outbound), status, and duration.
Internal CDR Details
Detailed logs for all internal calls, perfect for auditing and monitoring internal communication quality.
Live Queues Wallboard
Monitor all active queues in real time — calls waiting, available agents, missed calls, and average wait times.
Queue Analytics
Review performance across queues with metrics like answered/missed calls, average ring time, talk time, and overall call flow efficiency.
Queue CDR Details
Get call-by-call breakdowns of all queue activity with timestamps, assigned agents, caller numbers, and outcomes.
Why Businesses Trust AgentFlow for Smarter Call Management
Powerful call management needs more than a dashboard — it needs reliable protection for your outbound identity, live operational visibility, and data you can act on. AgentFlow bundles all of that into one 3CX-native add-on so your contact center runs smarter, safer, and faster.
Protect Your Brand (Caller ID Reputation)
Monitor outbound numbers, get instant spam alerts, and quickly reassign or replace IDs to keep calls trusted and answered.
Real-Time Visibility (Live Wallboards & Queues)
Supervisors can track agent status, call activity, and queue performance at a glance — fixing issues as they happen.
Smarter Insights (Analytics & CDRs)
Turn call logs into actionable insights with Agent and Queue Analytics. Spot trends, optimize performance, and boost efficiency.
Automation & Control
Automate caller-ID rotation, apply call limits, and receive email alerts — reducing manual work and preventing mistakes.
Seamless 3CX Integration
One-click user import, department mapping, and license sync — extending 3CX with advanced management tools.
Scalable & Secure Reporting
Export reports (CSV/Excel/PDF) for audits and compliance. Built for multi-department deployments with role-based access and VoIPSetu support.
With AgentFlow, your business gains:
Confidence
(trusted caller IDs)
Clarity
(live wallboards & analytics)
Control
(user-friendly management tools)
Your calls become smarter, your agents become more productive, and your customers feel more connected.
Industry that use AgentFlow Caller ID Application
Contact Centers
Monitor live agent activity, call queues, and overall performance in real time.
Sales Teams
Protect outbound caller IDs, reduce spam risks, and track sales productivity.
Customer Support Teams
Deliver faster resolutions with real-time call insights and queue monitoring.
Financial Services & Banking
Ensure secure, reliable communication while maintaining trusted caller IDs.
Healthcare Providers
Manage patient calls efficiently with live wallboards and accurate reporting.
E-commerce & Retail
Enhance customer engagement with performance analytics and optimized call handling.
Frequently Asked Questions
What is AgentFlow?
AgentFlow is a 3CX add-on application that enhances call management with Caller ID monitoring, real-time wallboards, and advanced reporting. It helps businesses protect their caller ID reputation, track agent performance, and optimize call center operations.
How does Caller ID Management work in AgentFlow?
AgentFlow continuously monitors your caller IDs to check if they are marked as safe or spam. It provides detailed history, usage logs, and allows you to reassign or remove flagged IDs. Dynamic switching and default fallback IDs ensure uninterrupted calling.
Can AgentFlow help prevent our numbers from being marked as spam?
Yes. AgentFlow provides real-time alerts when a number is flagged, enabling you to take corrective action quickly. By monitoring caller ID reputation and usage, businesses can maintain trust and avoid negative impacts on customer communication.
What wallboards are included in AgentFlow?
AgentFlow includes multiple live wallboards:
- Live Agent Wallboard – Real-time agent availability and performance.
- Internal/External Wallboards – Track inbound, outbound, and internal calls.
- Queue Wallboard – Monitor call queues, waiting times, and agent status.
What types of reports can managers access?
AgentFlow provides comprehensive reports, including:
- Call Detail Records (CDR)
- Agent Analytics (answered, missed, talk time)
- Agent Status Reports (availability tracking)
- Queue Analytics & Queue Call Details
- All reports can be exported in CSV, Excel, or PDF.
How does AgentFlow improve agent performance tracking?
Supervisors can monitor live metrics such as answered calls, missed calls, talk time, and availability. Historical analytics help identify patterns, optimize scheduling, and ensure productivity compliance.
Does AgentFlow integrate directly with 3CX?
Yes. AgentFlow is seamlessly integrated with 3CX, allowing you to import users, sync agents, and manage departments without additional setup.
Who should use AgentFlow?
AgentFlow is ideal for:
- Contact centers needing live agent and queue visibility.
- Sales teams wanting to protect outbound caller IDs.
- Support teams looking to reduce missed calls and improve response times.
- Enterprises using 3CX that require deeper insights and analytics.
Can I monitor agent login and queue activity?
Yes. The Agent Queue Login Report shows when agents log in or out of queues, ensuring proper staffing and coverage for customer calls.
Does AgentFlow send alerts or notifications?
Absolutely. AgentFlow can send email notifications whenever a caller ID is flagged as spam or when important call events occur, helping supervisors respond instantly.
How is AgentFlow licensed?
AgentFlow comes with a license management system that includes activation details, validity period, and VoIPSetu integration. Businesses can easily track their license usage and expiration dates.
Can reports and wallboard data be exported?
Yes. All reports and wallboard data can be exported in CSV, Excel, or PDF formats for compliance, auditing, or further analysis.
Enhance your business efficiency with seamless and secure Caller ID management solutions.
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