On-Demand Webinar
Smarter Call Management & Live Insights with AgentFlow
Don’t Miss This Exclusive Webinar
22nd Sept, 2025 
Online
About the AgentFlow Webinar
AgentFlow is more than just an add-on — it’s the future of smarter call management for 3CX users. In this exclusive webinar, we’ll show you how AgentFlow transforms communication with caller ID reputation monitoring, live dashboards, and powerful reporting tools.
This session is designed to give you a first look at AgentFlow in action — how it works, why it matters, and how it can help your business improve customer trust, team performance, and operational transparency.
Whether you manage a contact center, sales team, or IT operations, this webinar will provide the clarity, control, and insights you need to manage calls smarter.
Register now to explore smarter call management with AgentFlow live.
See How AgentFlow Solves Everyday Call Challenges with Advanced Tools
During this session, you’ll discover how AgentFlow simplifies caller ID management, enhances agent visibility, and ensures smarter decision-making through data-driven insights and real-time reporting.
Avoid Spam Flags with Caller ID Management
Businesses often struggle with numbers being marked as spam, hurting trust and answer rates. With Active, Flagged, and History modules, you can track caller ID usage, reputation status, and history. Tools like Import, Live Report, and Flagged Report help manage IDs at scale, while Caller ID Info ensures complete visibility.
Track Agent Activity in Real Time with Live Wallboards
Supervisors often lack visibility into agent performance during peak hours. The Live Agent Wallboard and Live Internal Wallboard show availability, ongoing calls, and missed calls instantly. With filters, drill-down reports, and exports, you can act immediately to maintain productivity.
Analyze Agent Performance for Productivity Gains
Managers need to know how agents spend their time. External and Internal Call Analytics reveal answered vs missed calls, talk durations, and patterns across custom time ranges. The Agent Status Report and Queue Login Report track logins, availability, and idle time, ensuring compliance and better workforce planning.
Gain Transparency with Complete Call Reporting
Call auditing and compliance are major challenges. With External CDR Details and Internal CDR Details, you get full call logs, including call type, duration, and outcomes. This ensures accurate reporting for performance reviews, billing, or dispute resolution.
Reduce Missed Calls with Queue Monitoring
Long hold times and abandoned calls damage customer experience. Live Queues Wallboard gives a real-time view of waiting calls, logged-in agents, and queue activity. Queue Analytics and CDR Details provide historical breakdowns to optimize staffing, improve response times, and reduce missed calls.
Save Time with Smart Management Tools
Constantly switching IDs, setting limits, or syncing users manually wastes time. With Dynamic Caller ID Switching, Call Limits, Default Caller ID, and User Management, you automate these tasks. The system handles repetitive actions, reducing admin load and keeping operations efficient.
Why You Should Attend Webinar
Attending this webinar will give you a clear understanding of how AgentFlow can transform your business communication. From practical insights to real-time demonstrations, you’ll walk away with strategies to improve caller trust, boost agent productivity, and enhance customer experiences.
Exclusive First Look
Live Demo & Walkthrough
Practical Business Value
Expert Insights
Interactive Q&A
Who Should Attend Webinar
This webinar is designed for professionals across industries where calls drive business outcomes:
Contact Centers
Improve real-time monitoring, reduce missed calls, and optimize workforce management.
Sales Organizations
Protect caller ID reputation, increase answer rates, and strengthen customer trust.
Customer Support Teams
Track wait times, resolve issues faster, and enhance customer satisfaction.
Financial Services
Ensure compliance, maintain trust with verified caller IDs, and audit call history for accuracy.
Healthcare Providers
Manage patient communication securely, avoid flagged numbers, and maintain service reliability.
IT & Telecom Companies
Simplify 3CX management, integrate advanced analytics, and ensure smooth technical operations.
Be the first to see AgentFlow in action – Register today!
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