Upgrade from V18 to V20 by 15th April 2025

Upgrade from V18 to V20 by 15th April 2025

Deadlines, Steps, and Key Benefits for V20 Migration: What to Do If You Stay on V18 As shared in our May update, users who are not yet on V20 should prioritize upgrading to ensure access to ongoing technical support, security updates, and the latest features. For...
Call Reporting Updates for PRO Users

Call Reporting Updates for PRO Users

Upcoming Changes to Standard Reports – January 2025 In our previous blog, we focused on exciting updates to the Enterprise Edition and its integration with Grafana and Power BI. However, we didn’t delve deeply into the enhancements coming to standard reporting. Some...
Update 4 Beta: 3CX AI-Powered Transcription at a Lower Cost

Update 4 Beta: 3CX AI-Powered Transcription at a Lower Cost

Laying the Groundwork for Smarter Analytics and Better Customer Service With Update 4, call transcription is the foundation for 3CX AI Advanced Call Analytics, enabling businesses to deliver enhanced customer experiences. This Beta release offers you the opportunity...