by Aman Nick | Nov 18, 2025 | Contact Center
Customer expectations are rising faster than ever. They want quicker responses, personalized experiences, and seamless interactions across every channel—phone, chat, email, social media, WhatsApp, and more. To meet these expectations, modern call centers rely heavily...
by Aman Nick | Nov 5, 2025 | Contact Center
Businesses cannot afford to let customer communication slow them down. Traditional on-premise contact centers often struggle with scalability, high maintenance costs, and limited flexibility. That’s where Cloud Contact Center software come in — transforming how...
by Aman Nick | Mar 31, 2025 | News
In this article, we will discuss the 11 best Skype alternatives for business, which are important for companies. Skype, a platform that provides voice and video calling services over the internet, will shut down its services on May 5, 2025. It has been one of the top...
by Aman Nick | Nov 25, 2024 | News
We are excited to announce that The Telephony Co has been recognized in CIO Tech Outlook’s 2024 list of Most Promising Contact Center Providers. This recognition highlights our commitment to delivering cutting-edge contact center solutions that drive business success...
by Aman Nick | Nov 18, 2024 | Contact Center
Enterprise Contact Center Software Boosting Customer Engagement for Large Businesses. Large businesses need more than just traditional customer service channels to thrive—they need strong, flexible, and scalable communication systems. This is where Enterprise Contact...
