Understanding SK Solution Requirement
SK Solution is Call Centre which is registered in USA & belongs to “Pharma” industry, However this call centre is works on “Work Form Home“ WFH module from Mumbai. They were looking for UCaaS solution(Unified Communication as a services) or one stop solution were they can reach-out to clients by inbound & outbound SMS, Voice (Calls), chats, video conferencing & whatsapp & to monitor the efficiency of their agents such as their call & SMS reports & summary, recordings & many more.
Our Tailored Solution for SK Solution
So WFH module we suggested them to use 3CX IP-PBX system which a UCaaS software for voice, SMS, chat, Video conferencing, whatsapp. As their 3CX is cloud based to their agents can login from home & their admin/TL can monitor the agents live calls, login & many more with the help of just one platform, we have provide them a USA Local numbers to there clients know they are getting calls & SMS from local registered company.
It’s been more than an year SK solution using our services scaled up to their full potentials & they are high ticket client from past 1 year.
Results
Seamless Work-from-Home Setup
Agents can log in from anywhere and work smoothly from home using the cloud-based 3CX communication platform.
Unified Communication Tools
One platform for voice calls, SMS, chat, video meetings, and WhatsApp helps agents connect with clients easily and quickly.
Real-Time Monitoring
Admins and team leaders can monitor live calls, check agent login status, and track performance in real-time from one dashboard.
Improved Client Trust
Clients receive calls and messages from local USA numbers, making communication feel trustworthy and professionally local.
Enhanced Reporting & Recording
The system provides call and SMS reports, summaries, and recordings to help improve agent efficiency and quality.
Business Growth & Satisfaction
SK Solution scaled their operations, improved team performance, and remained a satisfied, high-value client for over a year.
Experience with 3cx is remarkable til…
Experience with 3cx is remarkable til now, working smoothly hope best for future.
