Virtual Number India: Benefits, Features, Pricing & Best Providers

India is one of the most popular countries for business, with countless companies operating across various sectors. Every business needs a reliable phone number to connect with customers quickly and affordably. Even today, many businesses in India still rely on traditional landlines or personal phone numbers for business use, which can be costly and appear unprofessional. Whether you’re running a business in India or serving Indian customers globally, an Indian virtual number can make communication seamless and efficient.

A virtual phone number is a VoIP (Voice over Internet Protocol) number that works over the internet or Wi-Fi without requiring a SIM card or a traditional landline. An Indian virtual phone number is a cloud-based service that is not tied to a physical location or a single device. This means you can make and receive calls from your predefined device—mobile phone, laptop, desktop, or tablet—from anywhere with a stable internet connection.

For businesses looking to establish an all-India presence, manage high call volumes, or support a remote team, adopting cloud telephony is not a luxury; it is an important and dynamic requirement.

In this article, we’ll explore everything you need to know about Virtual Number India and why thousands of businesses trust The Telephony Co., and how it can help your business grow. We’ll also highlight the benefits, key features, and top providers of 2025 to help you choose the best Indian virtual phone number for your business needs.

Local Virtual Numbers (10-digit numbers with city codes like india +91)

Toll-Free Numbers (TFN) (1800 series for customer service)

Virtual Mobile Numbers (appears as mobile number)

International Virtual Numbers (for global presence)

Professional Business Image

Virtual numbers give even small businesses and startups a professional brand image. A dedicated business phone number separates personal and professional communication, while also building stronger customer trust and reliability

Cost-Effective Communication

Excludes the need for costly hardware (PBX systems, dedicated phone lines) and greatly reduces calling costs, especially for long-distance and international callings.

Instant Local Presence

Show your business’s local presence in India without opening a physical office. Get your virtual local number for Mumbai, Delhi, Bangalore, or any other Indian city code.

Scalability Without Infrastructure

Add or remove phone lines instantly based on business needs. No installation, no hardware—just instant activation through online dashboards.

Advanced Call Management

Features like call forwarding, IVR (Interactive Voice Response), call recording, and call routing ensure no customer call goes unanswered.

Detailed Analytics and Reporting

Track call volumes, real-time call logs, duration, peak hours, missed calls, and agent performance through comprehensive dashboards and reports.

Easy Number Portability

Keep your business number safe while switching from one telephony provider to another using the number porting option.

Multi-Channel Integration

Modern virtual number systems integrate with CRM platforms, helpdesk software, WhatsApp Business, and other communication channels for unified customer management.

   Also Read: How to Call USA from India

IVR (Interactive Voice Response)

Callers can use self-service options like IVR to select the right department and connect with the appropriate agent.

Call Forwarding

Automatically route incoming business calls to any number you choose—stay connected wherever you are.

Call Recording and Monitoring

Record calls conversations for quality assurance, training purposes, compliance requirements, and dispute resolution with secure cloud storage.

Intelligent Call Routing

Calls are automatically routed based on rules you set, such as agent skills, language, time, day, location, or department.

SMS Capabilities

Use your virtual number for WhatsApp to send and receive messages, OTPs, voice and video calls, and promotional messages.

Multi-Level IVR

Create fully customized IVR menu trees where simple queries can be resolved quickly, while more complex issues are routed to the right agent.

Call Waiting

If an agent is busy on a call, they receive an alert for the incoming call to ensure no important call is missed.

Call Queuing

Call queuing is a smart telephony feature that places incoming calls in a virtual queue whenever all agents are busy handling other calls.

   Also Read: How to Get US Number in India?

Below is a detailed analysis of the top 12 providers, starting with the required one

The Telephony Co is a leading cloud communication and contact centre platform in India, offering comprehensive virtual number solutions tailored for businesses of all sizes. Known for reliability and customer-centric approach.

Key Features:

• Toll free and Local Virtual Numbers 40+ Countries
• Advanced multi-level IVR with unlimited customization
• Real-time call analytics and detailed reporting
• 150+ CRM integration with major platforms
• Call Barging/Monitoring/Whispering
• Omnichannel Contact Centre Solution

Pros:

• Reliable and instant omnichannel customer support 24*7
• Easy-to-use interface requiring minimal training
• Strong suite of advanced call centre tools

Cons:

• Advanced features require higher-tier plans
• Complex flows may need initial guidance to set up

Best for: Startups, SMEs, and enterprises looking for reliable cloud telephony with strong local support and affordable pricing.

Pricing: Custom Pricing

Atlas is a leading inbound call tracking software provider, specifically designed for marketers and agencies. It offers real-time call analytics and lead scoring. It’s also providing local virtual phone numbers and global toll-free numbers across 40+ countries

Key Features:

• Local and Virtual DID Number
• Pay Per Call Network
• click-to-call campaigns
• Call Monitoring, Forwarding and Routing

Pros:

• Advanced analytics and reporting
• Multi-platform CRM & SMS integration
• Global reach with local presence

Cons:

• Takes time for beginners to learn
• Limited advanced customization options

Best For: Marketing agencies, lead generation companies, pay-per-call businesses

Pricing:  ₹4337 /Month

Acefone provides cost-effective VoIP and virtual number solutions focusing on SMEs and startups with international calling requirements.

Key Features

• International toll free and local virtual numbers (65+ countries)
• Conference calling for up to 100 participants
• Call recording and transcription
• Mobile and desktop applications

Pros:

• Good VoIP and SIP support for remote staff.
• Easy self-service portal
• Simple drag-and-drop call flow builder

Cons:

• Basic plans offer limited advanced analytics.
• Call quality occasionally be impacted by internet issues

Best for: Freelancers, startups, mid-sized businesses, and companies needing international virtual numbers with reliable core cloud features

Pricing:  ₹1599 /Month

Exotel is a trusted cloud telephony leader in India and globally, powering customer conversations for over 7,000 businesses with scalable solutions.

Key Features

• Call Monitoring & Recording
• +91 India Virtual Phone Number
• Multi-level IVR
• Call Waiting & Queuing

Pros:

• High-quality voice connectivity
• Excellent API documentation for developers
• Best price for startups and mid-size business

Cons:

• Limited advanced features and SMS integration
• Setup can be complex for non-technical users

Best for: Large Enterprises, E-commerce, and high-volume operations requiring maximum reliability and scalability (99.9% uptime).

Pricing:  ₹9999 / Month

Ozonetel specializes in contact center solutions and cloud telephony services, serving enterprises with AI-powered customer experience platforms.

Key Features:

• Omnichannel Contact Center solution
• Auto and Predictive Dialer
• Multi-Channel 24*7 Customer Support
• Real-Time Call Monitoring

Pros:

• Quick setup within minutes
• Fast support team resolving customer issues
• 100+ SMS, business tools, and CRM integrations

Cons:

• AI features are not available
• Requires higher investment

Best For: Large enterprises, BPOs, banks, insurance companies, and businesses requiring advanced contact center capabilities.

Pricing: Custom Pricing

MyOperator is a popular advance cloud call center software provider in India, trusted by over 10,00+ businesses for managing customer communications easily.

Key Features:

• Automatic call recording with cloud storage
• Mobile and desktop applications
• Integrated helpdesk and ticketing
• Interactive Voice Response (IVR)

Pros:

• User-friendly interface and quick setup
• Strong customer support ecosystem
• Regular feature updates and improvements

Cons:

• Limited CRM integration in basic plans
• Occasional user reports of service downtime

Best for: Small to Medium Enterprises (SMEs), Educational Institutions, and marketing teams focused on ROI tracking and lead management.

Pricing: ₹2500 /Month

   Also Read: How to Get 1800 Toll Free Number in India

JustCall is a cloud virtual phone system designed for sales and support teams, offering seamless integration with popular CRM, SMS tools and helpdesk platforms.

Key Features

• Click-to-Call Extension
• Call Barging, Monitoring & Whispering
• SMS/WhatsApp Integration
• Toll Free, Vanity & Local Virtual Number

Pros:

• Strong automation capabilities
• Easy access to global phone numbers
• Call tracking for marketing campaigns

Cons:

• Can be expensive for small businesses
• Premium customer support comes at an additional cost

Best For: Sales teams, health industry, customer success teams, and businesses using Salesforce or HubSpot

Pricing: ₹3460 / Month

Tata Tele Business Services (TTBS) is one of India’s top unified communication providers. TTBS offers cloud telephony solutions and virtual phone numbers with high reliability, security, and nationwide coverage.

Key Features

• Pan-India service coverage
• 1800 Toll-Free Number Services
• Support any device
• Strong SMS, Video, and Voice Capabilities

Pros:

• Strong physical network presence across India.
• Affordable pricing for basic business needs
• Strong brand trust backed by Tata Group’s reputation

Cons:

• Limited flexibility in advanced CRM integrations.
• Less flexible for very small businesses

Best For: Large enterprises, government organizations, banks, and businesses requiring highest reliability and security.

Pricing: Custom Pricing

Aircall brings global cloud phone system with Virtual mobile numbers expertise to the Indian market, offering advanced, intuitive communication solutions for sales, support and call centres teams.

Key Features

• Power & Auto Dialer
• Advanced call conferencing & Routing
• Mobile app for iOS and Android
• Integration with 100+ business tools

Pros:

• 6 to 12 months of call recording
• Call forwarding for up to 5 numbers
• Detailed call history and logs for tracking and analysis

Cons:

• Limited advanced features in basic plans
• Customer support may require premium subscription

Best For: SaaS companies, digital agencies, remote-first companies, and businesses with international operations.

Pricing: ₹3549 / Month

Zadarma is an advanced VoIP communication platform offering a variety of global services, including virtual phone numbers. With over 2,000 users across 160 countries, Zadarma provides businesses with affordable and reliable communication solutions.

Key Features

• Call Forwarding, Transferring, and Recording
• Video Calling & Conferencing
• Inbound and Outbound Call Tracking Software
• Multi-level Call Routing

Pros:

• Call recording, IVR, and call monitoring for better customer management
• Competitive pricing for international calling
• Quick setup—get your service running in as little as 5 minutes

Cons:

• Sometimes service breakdown for Internet Issues
• Limited CRM Integration and Support Service

Best For: Businesses looking for a virtual phone system that prioritizes flexibility, international reach, and ease of self-configuration.

Pricing: ₹3000 / Month

Knowlarity is one of India’s pioneering cloud communication providers, offering global phone numbers, advanced call analytics and dashboards, AI-powered communication services, and virtual phone systems.

Key Features

• AI-based Call Analytics
• Number Masking
• Multi-Country Toll free and Local Virtual Numbers
• Live Call Monitoring and Barging

Pros:

• Real human customer support via chat, email, and phone
• Automatic callbacks for missed calls
• Easy setup within one day without any technician assistance

Cons:

• Higher price point for premium features
• Some customers report slower service during peak hours

Best For: Medium to large call centers, customer support teams, and businesses requiring sophisticated omnichannel communication.

Pricing: ₹1999 / Month

Hodusoft is a leading AI-powered omnichannel contact center software and cloud telephony solutions provider in India. It serves businesses across multiple industries, including BPO, healthcare, education, banking & finance, and more.

Key Features

• Multilevel IVR
• Skill-Based Call Routing
• Predictive Dialer & Auto Dialer
• Call Bridging, recording and forwarding to mobile

Pros:

• Quick deployment with minimal technical setup
• Super Admin portal dashboards
• 100 + social media and CRM Integration

Cons:

• Premium features may be costly for startups or small businesses
• Some users report occasional latency during peak hours

Best For: Businesses in healthcare, education, banking, and finance industries, Enterprises looking for an omnichannel communication platform

Pricing: Custom Pricing

E-Commerce & Retail: Handle orders, customer queries, and delivery updates with area local code virtual numbers.

Banking & Financial Services: Manage loan queries, customer support, and compliance-ready call recording.

BPOs & Call Centers: Handle high call volumes with queuing, IVR, monitoring and intelligent call routing.

Logistics & Delivery: Provide shipment tracking, customer support, and number masking for drivers.

Education & E-Learning: Support student inquiries, admissions, virtual class and online counselling via virtual India numbers.

Healthcare & Telemedicine: Secure patient calls, remote consultations, and appointment reminders.

Your Business Requirements

Before comparing providers, clearly define your needs. Whether you are a small business or a large enterprise, determine if you only require basic call forwarding or more advanced features such as IVR, call analytics, and AI-based automation.

Global Reach and Local Presence

If your business handles more international calls, choose a provider with global numbers and affordable international plans. For local businesses, opt for providers that offer low-cost local calling plans with city-specific numbers to build trust with customers.

Features and Functionality

Check the range of features the provider offers. Must-have tools include IVR, call forwarding, call recording, SMS integration, WhatsApp messaging, CRM integration, and detailed call analytics.

Client Care & Helpline Solutions

Choose a provider that puts clients first by offering 24/7 real human customer support. Multiple support channels—such as phone, chat, and email—ensure that your business always has reliable assistance whenever needed.

Integration with Business Tools

The Telephony Co. and Exotel seamlessly integrates with 150+ CRM and business tools, including Zoho, HubSpot, Salesforce, Odoo, Zendesk, Bitrix24, and many more. For SMS integration, Hodusoft is a top choice, while Aircall India offers a wide range of additional integrations to suit diverse business needs.

Reputation and Customer Reviews

Many platforms, such as G2, Capterra, Trustpilot, and SoftwareSuggest, allow you to check provider reviews related to pricing, service quality, and customer support.

E-Commerce & Retail: Handle orders, customer queries, and delivery updates with area local code virtual numbers.

Banking & Financial Services: Manage loan queries, customer support, and compliance-ready call recording.

BPOs & Call Centers: Handle high call volumes with queuing, IVR, monitoring and intelligent call routing.

Logistics & Delivery: Provide shipment tracking, customer support, and number masking for drivers.

Education & E-Learning: Support student inquiries, admissions, virtual class and online counselling via virtual India numbers.

Healthcare & Telemedicine: Secure patient calls, remote consultations, and appointment reminders.