In this article, we are going to talk about the top 12 call management systems that are important for today’s businesses, whether it is a startup or a well-established company. Nowadays, phone communication is important for all businesses, and handling calls properly can be a difficult task. Call management software is a helpful tool that can make this task easier for businesses.
Since there are many options available, it can be confusing for users to choose the best call management app. But do not worry in this article, we will talk about different types of call management software by keeping in mind the user’s needs, features, and budget. Our goal is to help users make the right choice and not select the wrong one.
Today, most business communication happens through phone calls. That’s why it is important to choose the right software or system to run the business smoothly and give better service to customers.
| Provider | Key Features | Industries Served |
| Telephony | VoIP, IVR, Call Routing, Cloud PBX | All Industries |
| Atlas | Global VoIP, Inbound Call Tracking | Multinational Firms |
| CallHippo | Power Dialer, Smart Call Forwarding, CRM Integration | Startups, SMBs |
| RingCentral | Video, Messaging, VoIP, CRM Integration | Healthcare, Finance, Education, etc. |
| Nextiva | Call Pop, CRM, Toll-Free Numbers, AI Analytics | SMBs, Enterprises |
| Aircall | Call Routing, Analytics, CRM Tools, Tags | SaaS, Ecommerce |
| 8×8 | Unified Comms, Contact Center, Team Messaging | Healthcare, Legal, Education |
| Dialpad | Voice Intelligence, Real-time Transcription | Tech, Legal, Startups |
| CloudTalk | Call Queues, IVR, Integrations, Virtual Number | Remote Sales, Support |
| Vonage | Video Conf, Call Blocking, Toll Free Number | Enterprises, Education |
| Talkdesk | AI Agent Assist, Omnichannel Support | BPOs, Enterprises |
| Grasshopper | Virtual Phone System, Extensions, Voicemail | Entrepreneurs, Freelancers |
The Telephony Co
The Telephony CO is a modern call management software made to help businesses handle both inbound and outbound calls. Its top features make it different from others in the market. It has power dialer and automatic call dialer tools that help users manage calls easily. To improve customer service, Telephony CO includes important features like call routing, call recording, call forwarding, voicemail, and IVR.
It also has a call analytic dashboard that gives useful information about calls, which helps businesses understand their customers better. It works with both mobile and desk phones, ensuring smooth communication anytime. Easy to use and reliable, The Telephony Co’s solution is a must-have tool for today’s fast-paced business world.
Key Features
- Local, Virtual, Vanity & Toll Free Number
- Smart Call Routing
- Call Recording
- Interactive Voice Response (IVR)
- Multi-Device Support
- CRM Integration
- Voicemail to Email
| Pros | Cons |
| Boosts customer service and satisfaction | Requires stable internet for best performance |
| Helps manage high call volumes efficiently | Some advanced features may cost extra |
| Easy to set up and use | |
| Scalable for all business sizes |
CallAtlas
Atlas is an inbound call tracking software platform, but it also gives a call management app made to help track the sales team’s work. It helps businesses manage content, automate tasks, and give a better and more personal experience to customers.
Its powerful analytics dashboard is a strong feature for businesses. It shows all calls, answered calls, missed calls, and more. This is a good choice for businesses that want to track all their inbound calls.
Key Features
- Inbound Call Tracking
- Business Phone Number
- Team Monitoring Tools
- Virtual Phone Number
- Call Recoding
| Pros | Cons |
| Makes call management and team tracking easier | Not all features are useful for small businesses. |
| Offers detailed call reports and performance data | |
| Easy to use for beginners and experts alike |
RingCentral
RingCentral is a top cloud-based communication platform that offers call management Solution, messaging, video meetings, and team collaboration—all in one app. It also supports remote work, making it easy for users to access from both mobile and desktop. You easily connected with your team no matter where are you.
RingCentral is designed for all types of businesses—whether it’s a startup or a large company. It easily integrates with CRMs and other productivity tools, helping teams communicate smoothly and work more efficiently.
Key Features
- IVR and auto-attendant system
- Call recording (automatic/manual)
- Mobile & desktop apps
- International phone Number
- Call Forwarding
- Call Recording
| Pros | Cons |
| Easy integration with popular business tools | Occasional call drops in low-network areas |
| All-in-one communication platform (calls, messages, video) | Some users report delays in customer support |
| Accessible on mobile and desktop for remote teams | |
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free RingCentral Video Pro lets you host meetings with up to 100 people for up to 50 minutes.
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Nextiva
Nextiva is an AI-based unified customer management platform that focuses on cloud-based communication. It helps build a strong connection between businesses and their customers. Nextiva offers powerful tools to manage phone calls, messages, video calls, and team collaboration. Whether you run a small business or a large company, Nextiva improves customer service, makes call handling smarter, and keeps teams connected.
It is especially helpful for businesses that need to stay in regular contact with customers and want clear insights into call performance and customer experience.
Key Features
- Team Messaging and Video Calls
- Call Recording
- Call Analytics
- Auto Attendant / IVR
- VoIP Phone System
- Connect all with customer tools
| Pros | Cons |
| Offers two plans One with 1500 toll-free minutes and another professional plan with 3000 toll-free minutes | Many users say that Nextiva’s customer support service is slow and responds late |
| Supports many ways to communicate voice calls, text messages, chat, and email | Internet connection must be stable for best performance |
| Call Pop feature Shows customer details from the CRM as soon as a call comes in | |
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Mobile access keeps you connected on the go
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Aircall
Aircall is a cloud-based call management system designed for modern businesses. Known for its reliable calling features, it provides a top-rated software solution for teams. It allows users to manage calls from anywhere using the internet. With advanced features like call forwarding, call routing, IVR menus, and call recording, businesses can easily handle all communications and improve call quality.
It’s an ideal solution for sales and support teams that manage high call volumes and aim to deliver excellent customer service.Aircall allows you to make, receive, and track calls, all in one place.
Key Features
- Cloud-Based Calling
- international or local numbers
- Call Routing
- Team Collaboration
- Live Call Monitoring
- Call Analytics
| Pros | Cons |
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Integrates with major CRMs and helpdesk tools, making customer data easily accessible during calls |
Mobile app may have limited features compared to the desktop version. |
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Works great for remote teams and improves team collaboration. |
Customer support response time can sometimes be slow during peak hours |
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Supports global calling, so businesses can easily connect with international customers using local numbers. |
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Call recording and voicemail features help with quality checks and team training
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8×8
If you are looking for the best call management software, 8×8 is a great choice for medium and large businesses. It’s a smart option for companies that care about customer service and team communication. 8×8 offers everything a business needs—clear call quality, call forwarding, power dialer, smart call routing, easy tracking, and helpful support.
It helps reduce call handling time, keeps customers happy, and makes teams work better. With flexible plans and global access, it’s perfect for businesses that need strong and reliable call management.
Key Features
- unlimited calling 48+countries
- Advanced Call Analytics & Reporting
- Smart Routing & AI Tools
- Call Recoding
- omnichannel support
- Auto Dialer
| Pros | Cons |
| Local and toll-free numbers in over 120 countries | Some users report delays or mixed results in support responsiveness |
| Works with Microsoft Teams, Salesforce, Google Workspace, and others | Mobile app and desktop sync issues reported by a few users. |
| Offers voice, video, chat, and contact center solutions in one platform. | |
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Reliable VoIP service with global infrastructure and HD audio
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Dialpad
If any business is looking for a good call management app to easily handle both inbound and outbound calls, Dialpad is a strong option. It is the first AI-based customer communication platform that helps businesses increase sales and improve service.
Dialpad offers advanced features like call recording, call monitoring, call tracking, real-time analytics, CRM integration, call transfer, IVR, and call routing. It’s a cloud-based system that combines voice calls, video meetings, messaging, and AI tools. Dialpad helps you stay connected with your team and customers from anywhere.
Key Features
- VoIP Phone System
- Business Phone Number (Local & Toll Free)
- Cloud Phone System
- Power Dialer
- Virtual Phone Number
- Advance Call analytic
- Smart Call Routing
| Pros | Cons |
| After the call ends, Dialpad automatically creates a summary of what was discussed | Interface and settings may be complex for non-tech users at first. |
| Connects with popular CRM tools like Salesforce, HubSpot,Microsoft 365 | Some users report delays or mixed results in support responsiveness. |
| Dialpad offer a 14 days free trail option | |
| HD audio and noise cancellation ensure high-quality calls every time |
CloudTalk
CloudTalk is a next-generation cloud-based communication software designed for businesses of all sizes—whether small or large. With 75+ advanced features and 35+ integrations, it allows teams to take full advantage of its VoIP phone service from the office or anywhere in the world.
Today, many sales and support teams across the globe use CloudTalk as a top call management solution to improve their calling performance. It helps businesses stay connected with customers and provides detailed insights into call performance.
Key Features
- Call Recording & Monitoring
- IVR and Callback Options
- Global VoIP Access
- 160+county toll free & local calling numbers
- Smart Call Routing
- Real-Time Analytics & Reporting
| Pros | Cons |
| Click-to-Call Make calls directly from your CRM or website with one click | Voicemail Transcription is unclear, the text version of voicemail may have mistakes. |
| Global Numbers Buy and use international phone numbers for global reach | Using or adding international numbers may add to monthly costs |
| Works well with popular CRMs like HubSpot, Salesforce, and others. | |
| No need for hardware; just use it from your computer or phone |
Vonage
Vonage provides a complete set of communication tools for growing businesses, including business phone systems, SIP Trunk, VoIP calling, global phone numbers, and contact center software. It helps businesses stay connected with customers through voice calls, video calls, messaging, video meetings, and more—making communication easier and improving customer experience.
With its easy-to-use app, you can manage calls from anywhere—whether you’re in the office or working remotely. Vonage supports multiple devices and helps your team stay productive from any location.
Key Features
- Call Screening
- Auto Attendant
- Voicemail & Messaging
- Unified Communications
- Virtua Phone system
- Advance Call Recording
| Pros | Cons |
| Vonage allows up to 200 participants to join a video conference at the same time | few users have reported bugs or sync issues in the mobile app |
| filter and block unwanted calls, which is helpful for avoiding spam and disturbance | Higher Cost for Advanced Features |
| Supports remote and hybrid work with mobile/desktop apps | |
| Strong global presence with international number support |
Talkdesk
Talkdesk is a cloud-based call center and customer call management software designed to help businesses handle phone calls efficiently. It stands out with advanced features like automated interactions, AI-powered omnichannel support, smart call routing, global call forwarding, and in-depth analytics—making it an essential tool for modern businesses.
Talkdesk uses Automatic Call Distribution (ACD) to route incoming calls to the most suitable agent based on skills, language, or previous interactions. This ensures faster resolution and a better customer experience.
Key Features
- Omnichannel Support
- AI Virtual Agents & Automation
- Call Recording & Analytics
- Real-Time Dashboards & Call Monitoring
- Voip Phone System
- Contect center software
| Pros | Cons |
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Talkdesk offers global phone numbers and support for international teams |
While basic setup is easy, complex workflows or integrations may need IT support or professional onboarding. |
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suitable for healthcare, education, finance, e-commerce, travel, and more |
Some users report bugs during peak hours or after new updates |
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Works well with top CRMs, payment tools, e-commerce platforms, and analytics dashboards |
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Saves time by automating repetitive tasks like data entry and appointment reminders. |
Grasshopper
Make and receive business calls anytime, anywhere with the Grasshopper mobile and desktop apps—no matter where are you. With Grasshopper, your business stays in your pocket. If you’re busy, you can still access and manage your office phone system from anywhere using your phone or computer. Handle all your inbound and outbound calls with ease.
Grasshopper also offers Business texting, VoIP calling, Wi-Fi calling, Global phone numbers, including toll-free, virtual, vanity, and local numbers. Its simple interface makes it easy for users to choose and purchase phone numbers quickly.
Key Features
- Call Forwarding
- voicemail trancription
- Virtua Fax
- Business phone Number
- Call Transfers
- Call Recording
| Pros | Cons |
| No need for special equipment—use your existing smartphone or computer to manage calls and texts | Doesn’t integrate with other tools and CRM |
| Manage calls, voicemails, and messages from anywhere using the Grasshopper app | May experience occasional call quality issues on unstable connections. |
| Start using your virtual phone system in minutes without any technical support. | |
| Choose from local, toll-free, or custom phone numbers |
Top Features Businesses Look for in a Call Management System
Call Routing & Forwarding: Automatically direct calls to the right person or department to save time and improve customer experience.
IVR: Let callers interact with a menu system to reach the right support without human help
Call Recording: Record calls for training, quality control, or compliance purposes.
Analytics & Reporting: Get insights into call volume, duration, missed calls, agent performance, and more.
Mobile & Desktop App :Manage business calls from anywhere using mobile or desktop apps.
CRM Integration: Connect easily with any tools and CRM like Salesforce or HubSpot to view customer details during calls.
Why Businesses Need Call Management Software
Save Costs
By automating tasks, reducing missed calls, and avoiding hardware costs, call management software is a cost-effective communication solution.
Handle High Call Volumes Easily
Businesses receive hundreds of calls daily. Call management software helps route, forward, and handle them smoothly without missing important ones.
Improve Customer Experience
With advanced features like IVR, call routing, and call forwarding, customers can easily connect to the right department—saving time for both the caller and the business.
Track and Record Conversations
Call recordings help with training, quality control, and legal compliance. It ensures agents are delivering consistent and professional service.
Boost Team Productivity
Call management tools like auto-dialers, call forwarding, and CRM integration save time and reduce manual work for agents.
Support Remote and Hybrid Teams
Cloud-based Call management systems allow staff to take and manage business calls from anywhere—perfect for remote work.
Analyze Performance with Reports
Managers get access to data like call duration,answer calls, missed calls, agent performance, and more—helping them make smarter decisions.
Integrate with Other Business Tools
Many systems integrate with CRM, helpdesk, or marketing tools to keep customer information updated and interactions personalized.
How to Choose the Best Call Management App for Your Business
Business Needs
First, consider how many calls you receive per day, what your customer base looks like, and what your specific requirements are. Think carefully—do these features truly match the needs of your business?
Look Features
Start by looking at the features that are most important and suitable for your business—such as Call Routing & Forwarding, Analytics & Reporting, CRM Integration, Mobile App for remote access, and IVR.
Check Pricing and Read Reviews
Before choosing a provider, compare the prices and see what features each one offers at that price. Also, read customer reviews to find out what real users are saying about the provider.
Use the Free Trial Before Buy
There are many providers in the market that offer a free trial for a limited time. Use the free trial before buying and test the software to see if it meets your needs.
Final Conclusion
We want users to choose a call management software that fits both their budget and business needs. It’s important to evaluate the features that matter most—like call routing, IVR, analytics, CRM integration, and mobile access. Also, look for providers that offer advanced features at competitive or lower prices.
In this article, we’ve highlighted top providers in the market who are known for delivering world-class solutions and are trusted at the global level. The best solution is one that meets your business needs, fits your budget, and helps you deliver better service to your customers. Take your time, test the tools, and make a smart decision that supports your business growth.