Pankaj Kushwaha

Pankaj Kushwaha is a dedicated Support Manager with expertise in cybersecurity, networking, and advanced communication systems. With a strong background in handling VoIP, PBX, and 3CX solutions, he ensures seamless customer support and technical troubleshooting for businesses across industries.

His career reflects a balance of technical proficiency and leadership, guiding support teams to deliver timely resolutions, manage escalations, and maintain high service standards. Skilled in tools like RSA Security and Wireshark, along with deep knowledge of ethical hacking and information security, Pankaj brings a security-first mindset to customer operations.

By collaborating with cross-functional teams and driving continuous improvement strategies, he plays a pivotal role in enhancing customer experience, ensuring compliance, and aligning support operations with organizational goals.

• Team Leadership & Management – Lead the customer support team, assign tasks, and ensure high-quality service delivery.
• Customer Issue Resolution – Oversee resolution of technical issues, escalations, and inquiries with a focus on timely, accurate support.
• Service Quality Assurance – Monitor team performance, analyze feedback, and implement strategies to enhance customer satisfaction.
• Cross-Department Collaboration – Work closely with sales, technical, and product teams to ensure seamless communication and effective solutions.
• Cybersecurity Oversight – Apply expertise in cybersecurity, networking, and ethical hacking to ensure secure support processes and protect client data.
• VoIP & PBX Support – Manage troubleshooting and optimization of VoIP, PBX, and 3CX systems to ensure uninterrupted communication.
• Training & Knowledge Sharing – Mentor support team members, conduct training sessions, and promote best practices for technical and customer-facing excellence.
• Process Improvement – Identify gaps in support operations and recommend innovative solutions to streamline workflows and boost efficiency.